Terms of service

REFUND, RETURN & CANCELLATION POLICY

Because our cookies are freshly baked, made-to-order food products, all sales are final.

For food safety reasons, we cannot accept returns or exchanges.

Cancellations

Please contact us as soon as possible if you need to cancel an order. Once ingredients have been purchased specifically for an order or your order has entered preparation or production, cancellation or refund may no longer be available.

Incorrect or Damaged Orders

If you receive the wrong item or your order arrives significantly damaged, please contact us promptly after receiving your order.

Photos of the product and packaging may be required so we can review your concern.

Eligible issues will be handled on a case-by-case basis and may result in a replacement, store credit, or refund at our discretion.

PAYMENT & ORDER POLICY

Full payment is required at checkout unless otherwise arranged.

An order is considered confirmed once payment has been successfully received.

Customers are responsible for reviewing their order details, quantities, flavors, shipping or delivery address, pickup selection, and contact information before completing checkout.

Once an order enters production, changes may not be possible.

TERMS & CONDITIONS

By purchasing from The Crack Box Cookies, you acknowledge that you have reviewed and accepted our store policies, including our shipping, pickup and delivery, refund, cancellation, allergy, and product texture policies.

Our products are handmade, and minor variations in appearance and texture are normal.

Product photographs are intended to represent our cookies as accurately as possible; however, individual cookies may vary slightly from photographs shown online.

The Crack Box Cookies reserves the right to update these policies as necessary.

Thank you for choosing The Crack Box Cookies and supporting our small business. 🍪🤎